TidyCart Shipping Policy

Last updated: October 11, 2026

At TidyCart, we want your shopping experience to be simple, convenient, and reliable. This Shipping Policy explains how we process orders, deliver products, provide tracking information, and handle shipping-related issues.

1. Shipping Destinations

TidyCart primarily serves customers in the United States. Shipping availability depends on the product, supplier, and destination.

Please check the available shipping options at checkout before placing your order. If we expand shipping to additional countries, the available destinations and shipping costs will be displayed where applicable.

2. Order Processing Time

Orders are processed after payment has been successfully received and verified.

Our estimated processing time is 1–3 business days, excluding weekends and public holidays.

Processing time is separate from shipping transit time. During holidays, promotional events, or periods of unusually high demand, processing may take longer.

You will receive an order confirmation email after placing your order.

3. Shipping and Delivery Times

Delivery times depend on the product, supplier location, shipping method, and destination.

For eligible products shipped to addresses within the United States, our target delivery window is 2–3 business days where the selected supplier and shipping service can reliably meet that timeframe. Other products may require longer delivery times.

The estimated delivery time displayed at checkout, where available, takes precedence for your specific order.

Unless explicitly guaranteed at checkout, all delivery dates and timeframes are estimates and are not guaranteed.

4. Shipping Costs

Shipping costs, including any applicable shipping discounts, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the product, destination, order size, and shipping method.

If we offer free shipping or a promotional shipping rate, the applicable conditions will be communicated on our website or at checkout.

5. Order Tracking

When tracking is available, we will send your tracking information to the email address provided at checkout once your order has been dispatched.

Please allow time for the shipping carrier to register the tracking information and update its system.

If your tracking information has not updated for several business days, please contact us so we can help investigate.

6. Multiple Shipments

Because TidyCart works with product suppliers and fulfillment partners, items in the same order may occasionally be shipped separately.

If your order contains multiple products, they may arrive in separate packages and on different dates. Where available, tracking information will be provided for each shipment.

You will not be charged an additional shipping fee solely because an order is split into multiple shipments, unless the additional charge was clearly disclosed and agreed to at checkout.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you notice an error in your shipping address. We will try to correct it before the order is dispatched, but changes cannot be guaranteed once processing or shipping has begun.

TidyCart cannot guarantee successful delivery when an incorrect or incomplete address has been provided. However, we will work with you and the relevant supplier or carrier to investigate available solutions.

8. Delayed, Lost, or Missing Packages

Although we work to ensure reliable delivery, delays may occur because of carrier disruptions, severe weather, customs inspections, supplier delays, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery window, please contact us with your order number. We will investigate the shipment and work with the relevant supplier or carrier to determine the appropriate next steps.

If a package is confirmed lost, we will assess the situation and provide an appropriate resolution, such as a replacement or refund where applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

9. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs where appropriate. We will review the issue and explain the available resolution, which may include a replacement, repair, or refund as required by applicable law and our policies.

10. Customs Duties and Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination and applicable law.

Where such charges are not collected at checkout, the customer may be responsible for paying them to the relevant authority or carrier, subject to applicable law and the shipping terms shown at checkout.

11. Contact Us

If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact our customer support team.

Store: TidyCart
Website: https://tidycart.store
Email: kenogiteam@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Thank you for shopping with TidyCart!